SHIPPING & DELIVERY
Dispatch and Delivery
All orders are typically dispatched within one business day. During peak periods like Black Friday, there may be an additional 1-2 business days for dispatch, though we aim to dispatch within one business day if possible.
We use Sendle and Australia Post for most deliveries, except for Nappies, which are considered bulky and may be sent via standard delivery through Courier.
We deliver to PO Boxes and Parcel Lockers. For Parcel Lockers, please include the street address of the Parcel Locker location.
Please track your order status here.
Shipping Costs and Delivery Times
| Order Value | Standard Shipping (2-8 business days) | Express Shipping (1-3 business days) |
|---|---|---|
| Less than $119 | $10.9 | $14 |
| $120 or more | Free |
*Rural/remote areas may experience longer delivery times.
Orders within specific Melbourne postcodes listed below will be upgraded to express shipping at no extra cost:
3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999
Due to our dispatch location in Melbourne, we can access discounted rates for these postcodes, allowing for upgraded deliveries.
Once your order is processed, you'll receive an email with your tracking number. Orders are processed the following business day after placement. Delivery times may experience delays during holiday periods or extreme weather events.
We recommend providing a shipping address where someone is available during business hours Monday-Friday for parcel collection. If no one is at the delivery, the parcel may be taken to the nearest collection point, with a collection card left for you.
If a parcel is returned unclaimed or because of an incorrect/insufficient address, the customer is responsible for a $18 return and redelivery fee. Please indicate your preference by contacting us at support@allure-co.com.au before the parcel is returned to our warehouse.
We are not responsible for unclaimed parcels or parcels with incorrect/insufficient addresses. We're also not liable for lost or stolen parcels unless they occurred during transit. We provide tracking numbers; the 'Delivered' status indicates successful receipt.
You can authorise leaving the parcel without a signature by mentioning it in the 'order note' section above the 'checkout' button. Note that if authority to leave is granted, we're not responsible for lost/undelivered parcels once marked 'delivered'. If Safe Drop or redirection is requested, we're not liable for lost/undelivered parcels in these cases.
To avoid inconvenience, please make sure the address is correct when you confirm your order.
All orders are final once sent to our warehouse for processing. Amendments or cancellations cannot be guaranteed once placed, as they may already be processed. The customer is responsible for ensuring the correct details are included when ordering.
International Shipping
Please keep in mind potential delivery delays due to reduced air flight availability, country-specific restrictions, or border closures. Refer to the following links for updates:
We only offer shipping for New Zealand customers: Australia Post International Standard shipping and DHL Express. Rates are displayed at checkout.
*All prices are Australian Dollars and exclude local taxes and import/customs duties for international orders. We're not responsible for customs fees, taxes, or additional costs associated with international orders.
Please ensure accurate information and refer to the provided tracking number to monitor your parcel's status. If you have any questions, please feel free to contact support@myallures.com.au.